ko99 Terms & Conditions

1. Introduction

ko99 is an online entertainment platform offering casino games, sports betting, live dealer tables, crash games, and slots to players based in Bangladesh. These Terms & Conditions govern all use of the ko99 website and associated services accessible at ko99.cam. They apply to every registered member, guest visitor, and any person who interacts with the platform in any capacity.

These terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, both of which form part of the overall agreement between you and ko99. We reserve the right to update these terms at any time without prior individual notice; it is your responsibility to review them periodically. Continued use of the platform after any modification constitutes your acceptance of the revised terms.

2. Eligibility & Age Restriction

To register and use ko99 services, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. ko99 is strictly for adults aged 21 and above. No exceptions apply.
• You must be a resident or physically located in a jurisdiction where online gambling is not explicitly prohibited by law.
• You must not be registered as a self-excluded player on any gambling self-exclusion list or program.
• You must act on your own behalf and not as an agent or representative for any third party.
• You must not have been previously suspended or banned from the ko99 platform for any reason.

ko99 conducts age and identity verification checks. We reserve the right to request documentary proof of age at any time. Accounts found to belong to underage individuals will be immediately suspended and all associated funds forfeited.

3. Account Registration & Security

Each player is permitted to hold exactly one registered account on ko99. Duplicate accounts are strictly prohibited and will result in immediate suspension of all accounts involved, along with forfeiture of any balances held therein. You are solely responsible for all activity that occurs under your account credentials.

Account Verification (KYC)

ko99 applies a Know Your Customer (KYC) process in accordance with anti-money-laundering best practices. You may be required to submit a government-issued photo ID, proof of address, and proof of payment method before withdrawals are processed. Failure to complete KYC within the specified timeframe may result in account restrictions.

Password & Login Credentials

You are responsible for maintaining the confidentiality of your login credentials. ko99 will never ask for your password via email, SMS, or chat. If you suspect unauthorized access to your account, contact our support team immediately at [email protected]. ko99 accepts no liability for losses arising from your failure to protect your login information.

4. Deposits & Withdrawals

ko99 supports a range of popular payment methods widely used in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT). Supported deposit and withdrawal channels include:

• Mobile banking: bKash, Nagad, Rocket, and Upay
• Bank transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• Visa and Mastercard (where applicable)
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. Maximum single withdrawal: ৳200,000.

Withdrawals are subject to identity verification and must be made to an account registered in the same name as your ko99 account. Processing times vary by method but ko99 aims to process all withdrawal requests within 24 hours during business days. ko99 reserves the right to delay or decline a withdrawal if fraud, abuse, or a breach of these terms is suspected.

5. Bonuses & Promotions

ko99 regularly offers promotional bonuses including welcome bonuses, deposit match bonuses, free spins, cashback, and seasonal offers tied to events like BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Bonuses are credited only to accounts that have completed basic identity verification.
• Each bonus offer specifies a wagering requirement (rollover) that must be met before winnings derived from the bonus can be withdrawn.
• Bonuses cannot be transferred, sold, or exchanged for cash at face value unless explicitly stated in the promotion details.
• ko99 reserves the right to withdraw, modify, or cancel any promotional offer at any time, without liability to players who have not yet utilised the offer.

6. Responsible Gaming

ko99 is committed to promoting safe and responsible gaming practices. Gambling is intended as an entertainment activity. We strongly urge all players to set personal deposit limits, session time limits, and loss limits through the account settings panel. 21+ only. If you believe gambling is negatively impacting your finances or well-being, please visit our Responsible Gaming page or reach out to our support team at [email protected].

Players may request a self-exclusion period of 6 months, 12 months, or indefinitely by contacting support. During a self-exclusion period, the account will be suspended and no marketing communications will be sent. ko99 does not target individuals who are known to have self-excluded.

7. Prohibited Activities

The following actions are strictly prohibited on the ko99 platform and may result in immediate account termination, forfeiture of funds, and referral to relevant authorities:

• Using automated bots, scripts, or software to place bets or manipulate game outcomes.
• Engaging in any form of collusion, match-fixing, or coordinated wagering with other players to exploit bonus systems.
• Providing false personal information during registration or verification, including misrepresenting your age or identity.
• Attempting to exploit any technical error, bug, or loophole in the platform's software or payment systems.

Any suspected abuse will be investigated thoroughly. ko99's decision in all such matters is final. Players found to have engaged in prohibited activities forfeit all balances and bonuses, without recourse.

8. Intellectual Property

All content on the ko99 platform — including but not limited to logos, graphics, game interfaces, text, layout, and software code — is the exclusive property of ko99 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment. Any reproduction, redistribution, modification, or commercial use of platform content without prior written permission from ko99 is strictly prohibited.

9. Limitation of Liability

ko99 provides its platform on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to uninterrupted access, error-free operation, fitness for a particular purpose, or compatibility with your device or internet connection. ko99 shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the platform, including financial losses sustained through gameplay.

In all cases where ko99 is found liable, our total maximum liability to any individual player shall not exceed the net deposits made by that player in the 30 days preceding the claim. This limitation applies to the fullest extent permitted by applicable law.

10. Amendments to These Terms

ko99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made that substantially affect player rights, ko99 will endeavour to notify registered users via email or an in-platform notification. Your continued use of the ko99 platform following the publication of any revised terms constitutes acceptance of those changes. The version of the terms in effect at the time of any dispute shall be the governing version.

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with generally accepted principles of international online gaming law. In the event of a dispute between you and ko99, both parties agree to first attempt resolution through good-faith negotiation via our customer support channel. If resolution cannot be reached informally, disputes shall be referred to binding arbitration. The language of all proceedings shall be English.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our customer support team is available 24/7 to assist you.

Email: [email protected] — Bangladesh Standard Time (BST, UTC+6). Response times: under 4 hours for account and payment queries.