ko99 Privacy Policy

When you register, access, or interact with ko99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID where required for account verification.
• Contact details: email address, mobile phone number (used for OTP and account notifications), and city of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet).
• Financial data: transaction records, deposit and withdrawal history, preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and account balance snapshots.
• Gameplay data: game history, bet amounts, wager types, win/loss records, session durations, and responsible gaming tool settings.
• Technical data: IP address, device type, browser/app version, operating system, and session identifiers collected automatically via cookies and server logs.

We collect only the minimum data necessary to deliver a safe, reliable, and compliant service. We do not collect sensitive personal information such as religious beliefs, political views, or biometric data.

ko99 processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. Our primary uses include:

• Account creation and management: verifying your identity, maintaining your account, and enabling you to access all ko99 features including casino games and sports betting.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods; maintaining transaction records for dispute resolution and audit purposes.
• Security and fraud prevention: monitoring for suspicious activity, detecting unauthorised access attempts, and enforcing responsible gaming controls to protect both users and the platform.
• Service improvement: analysing aggregate, anonymised usage data to improve game selection, platform performance, and user experience for players across Bangladesh.
• Communications: sending you important account alerts, transactional confirmations, and — where you have opted in — promotional updates about new games, bonuses, and events on ko99.

ko99 uses cookies and similar lightweight tracking technologies to maintain session state, remember your language preferences, and measure how users interact with different parts of the platform. Cookies help us ensure the site functions correctly and allow us to identify returning users without requiring a fresh login each visit.

We use strictly necessary cookies (required for login and security), functional cookies (remembering your settings), and analytical cookies (understanding usage patterns to improve the platform). We do not use advertising tracking cookies or share cookie data with ad networks. You may manage cookie preferences through your browser settings, though disabling certain cookies may impact your experience on ko99.

ko99 does not sell, rent, or trade your personal data with third parties for commercial purposes. We may disclose your information only in the following limited circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology partners that help operate the ko99 platform — all bound by strict confidentiality agreements and permitted to use your data only for the purpose of delivering services to ko99.
• Legal obligations: where disclosure is required by applicable law, court order, or regulatory authority. In such cases we will disclose only the minimum information required and, where permitted, will notify you in advance.
• Protection of rights: to investigate, prevent, or take action against suspected fraud, cheating, money laundering, or other illegal activity that may affect ko99, our users, or the broader public.

We require all third-party recipients of your data to respect your privacy and to handle your information in accordance with applicable data protection principles. We do not allow our service providers to use your data for their own marketing or commercial purposes.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields such as passwords and financial records, multi-factor authentication options for account access, and regular penetration testing and vulnerability assessments of our infrastructure.

While we take every reasonable step to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected users as promptly as practicable and take all necessary remediation steps.

As a ko99 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or supplement it.
• Right to erasure: in certain circumstances, you may request deletion of your personal data — subject to our legal retention obligations and the need to maintain records for fraud prevention and dispute resolution.
• Right to restrict processing: you may request that we limit the processing of your data while a correction or objection request is being evaluated.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified rights requests within 30 days. Requests that are manifestly unfounded, repetitive, or excessive may be subject to a reasonable administrative fee or may be declined, in which case we will explain our reasons.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. In practice, active account data is retained for the lifetime of your account plus a further period required by applicable financial record-keeping obligations.

When your account is closed or your data is no longer required, we will securely delete or anonymise it. Some data — particularly transaction and KYC records — may be retained for longer periods where required by applicable law or where retention is necessary to resolve outstanding disputes or enforce our Terms & Conditions.

To process deposits and withdrawals, ko99 works with trusted payment service providers including bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, relevant financial details are transmitted directly to the payment provider using encrypted connections. ko99 does not store your full mobile banking PIN or card details on our servers.

Each payment provider operates under its own privacy policy and terms of service. ko99 is not responsible for the data handling practices of external payment processors, and we encourage you to review their respective privacy policies before initiating any transaction. Our relationship with payment providers is governed by data processing agreements that mandate confidentiality and security standards.

ko99 is strictly an adult platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If you believe that a person under 21 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete that information promptly. Age verification is a mandatory step in our registration and KYC process, and accounts found to belong to underage individuals will be immediately suspended.

ko99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post a prominent notice on the ko99 platform and update the "Last updated" date at the top of this document. We may also notify you by email if the changes significantly affect how we process your personal data.

Your continued use of ko99 following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should discontinue use of the platform and may request deletion of your account by contacting our support team.